Complaint Center

PROCEDURE FOR GUEST DISPUTE RESOLUTION

For all guest Complaints; if you have not formally filed a complaint with the Forest County Potawatomi Gaming Casinos; do so now.

To reach the Casinos Guest Relations department(s) by phone or email:

Milwaukee Casino - Dial 1-800-PAYSBIG (729-7244) and ask the Call Center representative to connect you with a Guest Relations representative. (Email: GuestRelations@PaysBig.com)

Carter Casino - Dial 1-800-487-9522 and ask the Call Center representative to connect you with a Guest Relations representative. (Email: Loyalty@cartercasino.com)

To contact a Guest Relations representative in person stop by one of the Casino’s club booths:

Milwaukee Casino - Ask to speak to a Guest Relations representative or you may also complete a Guest Service Report.

Carter Casino - Ask to speak to a Guest Relations representative or you may also complete a Voluntary Report.

You may also mail a written summary of your complaint to the appropriate address:

Potawatomi Hotel Casino
ATTN: Guest Relations Department
3136 West Kilbourn Ave.
Milwaukee, WI 53208

Potawatomi Carter Casino Hotel
ATTN: Guest Relations Department
618 State Hwy 32
Wabeno, WI 54566

The Potawatomi Guest Relations teams are committed to providing you with a satisfactory resolution to your complaint. However, if you are still not satisfied, you may contact the Forest County Potawatomi Gaming Commission for assistance.

THE FOREST COUNTY POTAWATOMI GAMING COMMISSION

The Forest County Potawatomi Gaming Commission conducts thorough investigations of all complaints brought to its attention. By submitting your complaint below you agree to provide true, accurate and complete information pertaining to your complaint.

To reach the Forest County Potawatomi Gaming Commission by phone or email:

Milwaukee Casino - Dial 1-414-847-7696 and ask to speak to a Regulatory Compliance Officer. (Email: CustomerConcerns@paysbig.com)

Carter Casino - Dial 1-715-473-6756 and ask to speak to a Regulatory Compliance Officer. (Email: CustomerConcerns@paysbig.com)

You may also mail a written summary of your complaint to the appropriate address:

Milwaukee Casino:

Forest County Potawatomi Gaming Commission
ATTN: Regulatory Compliance Department
3136 West Kilbourn Ave
Milwaukee, WI 53208

Carter Casino:

Forest County Potawatomi Gaming Commission
ATTN: Regulatory Compliance Department
618 State Hwy 32
Wabeno, WI 54566

If you are submitting your complaint electronically, please fill out the section below:

Note:Please be patient while your complaint is examined. A Compliance Officer will contact you within 3 business days.

Regulatory Compliance Hours

  • Monday-Friday: 8am to 4pm
  • Saturday: Closed
  • Sunday: Closed